Support

100 Days of Pinkathon · by YouTooCanRun

Need help with the 100 Days of Pinkathon app? Contact us and we will get back to you.

Email: support@youtoocanrun.com
Phone: +91-9920142195
Hours: Monday to Saturday, 10:00 – 18:00 IST
Address: YouTooCanRun Sports Management Pvt. Ltd., Mumbai, India

When you write in, please include your registered mobile number and, where it helps, the date the problem happened. That is usually enough for us to find your account.

Common questions

I am not receiving the OTP

The OTP is sent to the mobile number you registered with. Check that you entered that same number, and allow a minute for the message. If it still does not arrive, write to us with the number and we will check it from our side.

It says my number is not on the participant list

Access is limited to participants approved by the event organizer. If you believe you registered, contact us with your registered mobile number and email.

My steps or distance are not showing

Your activity comes from the fitness source you connected — Apple Health, Health Connect, Garmin, Strava or Google Health (Fitbit). Open the app, check the source is still connected, and let it sync. If you granted permission and later revoked it in your device settings, reconnecting from the app restores it.

What makes a day count?

A day counts as a Valid Day when at least the event's daily minimum distance — currently 2 KM — is synced for that calendar day. Extra distance beyond the minimum does not create additional valid days.

I forgot to sync — can an older day still count?

A day can be synced on the day itself and on the two days that follow it. After that the day is closed and its result cannot be changed.

How is my ranking calculated?

By Consistency % first, which is your valid days divided by the days since you joined; then by average KM per day; then by who joined earlier. The full rules are in the Terms & Conditions.

Where are my certificates?

Weekly and monthly certificates appear in the app as you progress through your challenge window, and can be downloaded or shared from there.

I want to delete my account

You can do it in the app under Profile, and the full detail of what is removed and what is retained is on the account deletion page.

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© YouTooCanRun Sports Management Pvt. Ltd. · 100 Days of Pinkathon